Frequently Asked Questions
You've got questions, we've got answers! Look here for the answers to your questions. If you don't find what you are looking for, please feel free to reach out to us!
Laundromat FAQ
We are open 7 days a week to fit your schedule. Our doors open at 7:00 am and the last wash must be started by 8:00 pm to ensure you have enough time to dry and fold before we close at 9:00 pm.
Yes! We pride ourselves on being a safe, attended facility. Our friendly staff is available during all operating hours to help you start a machine, find a laundry cart, or answer any questions about our specialized cycles.
We make it easy to pay your way! Our modern machines accept traditional quarters, but you can also pay using the Speed Queen App. No more hunting for loose change!
Cleanliness is our #1 priority. Our staff sanitizes surfaces, folding tables, and machine handles throughout the day. Additionally, our high-efficiency washers are regularly maintained to ensure a fresh, odor-free wash every time.
Absolutely! We have several dedicated, stainless steel folding stations that are cleaned multiple times a day so you have plenty of room to organize your fresh clothes in a sanitary environment.
Yes! We offer free high-speed Wi-Fi for all our customers. We also have large-screen TVs and a comfortable seating area, making your "laundry hour" a great time to catch up on work or your favorite shows.
Forgot your detergent? No problem. We have a vending area stocked with premium soaps, fabric softeners, and dryer sheets, including Tide and unscented options for sensitive skin.
Wash and Fold Questions
It’s the ultimate time-saver! You drop off your dirty laundry, and our professional team handles the rest. We sort your clothes, wash them using high-quality detergents, dry them perfectly, and fold them neatly so they are ready to go straight into your drawers.
Not at all! Part of our professional service includes sorting your lights, darks, and delicates. However, if you have a brand-new item that might bleed (like dark denim) or a very delicate "hand-wash only" piece, please let us know or bag it separately.
Never. At Sudz and More, every customer’s laundry is processed individually in its own dedicated machines. Your clothes stay together from start to finish.
Our standard service uses high-quality unscented detergent and softener, which is great for sensitive skin. If you prefer that classic fresh scent, you can always upgrade your order to Tide.
Absolutely! Whether you want your jeans hung instead of folded, or you prefer a low-heat dry for certain items, just let us know when you schedule your service. As long as the request is within reason, we are happy to customize your wash.
We do our best to check all pockets before loading the machines, but we always recommend a quick check before you hand your bags over. If we find any "treasures" (coins, keys, etc.), we’ll set them aside and return them to you with your clean clothes!
We keep it simple with by-the-pound pricing. This way, you only pay for exactly what you need cleaned. For bulky items like comforters, sleeping bags, or large rugs, we offer flat-rate pricing since they require dedicated high-capacity machines.
We offer a standard 24-hour turnaround. If you drop off on Monday, your clothes will be ready Tuesday!
Your clothes will be neatly folded and wrapped in protective plastic. This ensures that even if it's a misty day in the Inland Empire, your laundry stays crisp, dry, and clean until you’re ready to put it away.
We can certainly hang items like collared shirts or dresses for a small additional fee per hanger. Just include your hangers or ask us to provide them.
Pickup and Delivery Questions
We currently offer service to San Bernardino, Colton, Rialto, Rancho Cucamonga, Fontana, and Redlands, CA. If you’re just outside these areas, give us a call—we are constantly expanding our routes!
Our drivers are on the move Monday through Friday from 1:00 PM to 5:00 PM. You can easily schedule your slot online to fit your weekly routine.
We value your time! You will receive a text message notification the moment our driver is on the way to your location, so you’re never left wondering when we’ll arrive.
Not at all! Many of our customers prefer a "contactless" experience. Just leave your laundry in a secure spot (like your front porch or with a concierge) and let us know the location in your order notes. We’ll text you once we’ve successfully picked it up and again when it’s safely back at your door.
Any disposable bag (like a heavy-duty trash bag) or a personal laundry bag works great.
Your clothes are returned neatly folded and wrapped in protective plastic. This keeps your laundry clean, dry, and smelling fresh, regardless of the weather or where the bag is placed during drop-off.
Absolutely not. Your privacy and hygiene are paramount. Every order is processed in its own dedicated machines—your clothes are never mixed with another customer’s items.
